Terms & Conditions

Lucinda Fredericks Equestrian Shop
Consumer Terms and Conditions
Please read these terms and conditions carefully before placing your order and retain a copy of these
terms and conditions and your order for future reference

  1. Definitions
    In these terms and conditions:
  2. we, us and our refer to Lucinda Fredericks Equestrian (Registered in the UK, Registered Number 8384504) and with its
    registered address Rosegarth, Westbury Road, Little Cheverell, Devizes, SN10 4JP.
  3. you and your refer to the purchaser of any goods from us
  4. contract means the contract between you and us for the sale by us to you of goods
  5. goods means any goods or services you order from us
  6. order means an order placed by you with us for the purchase of goods by clicking “place order” on the checkout page
  7. consumer means any natural person who, when placing an order with us, is acting for purposes which are outside his or her trade,
    business or profession
  8. checkout page means the page on our website entitled “checkout” which gives details of the goods, delivery address and options,
    payment method and a “place order” icon
  9. website means our website at www.lucindafredericks.com.
  10. Terms of the contract
    If you place an order for goods as a consumer, these terms and conditions apply to your order and to the contract between you and us.
    We may change these terms and conditions at any time. Any changes will apply to any orders that you place after the time
    that we update the terms and conditions on our website. The changes will not apply to any order that you place before we make the
    changes on our website.
    We have taken care to ensure that our website and these terms and conditions do not contradict each other. However if there are any
    inconsistencies or contradictions then these terms and conditions shall apply instead of any contradictory or inconsistent part of our
  11. When the contract is created
    No contract exists between you and us until we notify you that we have accepted your order and delivered the goods.
    We are not obliged to accept your order.
    We may cancel your order if we cannot supply the goods for any reason.
  12. Description and price of the goods
    We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your
    The price of the goods will be as shown on the checkout page of our website when you placed your order. We will charge you this
    amount. You must also pay a delivery charge for the goods as indicated on our website at the checkout page.
    In the unlikely event that the price shown on the checkout page is wrong, we are not required to sell the goods to you at the price
    shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur.
    If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of
    reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you
    will receive a full refund.
    We may occasionally have to increase the price of goods, even after your order has been accepted by us. If we have to do this,
    then you may cancel your order.
    We will contact you and give you the option of amending your order or cancelling it.
  13. Delivery
    We will deliver the goods that you order to the delivery address you give when you place your order.
    Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen.
    If you give us an incorrect or incomplete delivery address and as a result we try but are not able to make the delivery, we may treat the
    order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for
    If some of the goods you ordered are not available we may deliver part of your order. We will deliver the rest of the order as soon as
    possible afterwards.
  14. Your right of cancellation under the Consumer Contracts Regulations
    You may cancel the contract under the Consumer Contracts Regulations by notifying us no later than 14 calendar days after we deliver
    the goods that you are cancelling the contract. We strongly recommend that you do this by using our on-line returns tool – see our
    website for details.
    If you cancel the contract under the Consumer Contracts Regulations, you must take reasonable care of the goods from the
    time you receive them until you return them to us.
    If you cancel the contract under the Consumer Contracts Regulations you must return the goods to us at your own expense.
    If you cancel the contract under the Consumer Contracts Regulations and do not return the goods as required, we may charge you our
    direct costs of recovering the goods.
  15. Faulty goods
    In these terms and conditions, faulty goods means any goods we supply to you that do not conform to the contract. Faulty goods does
    not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use
    otherwise than in accordance with their intended use, failure to follow the manufacturer’s or our instructions, or any alteration or repair
    carried out without the prior approval of us or the manufacturer.
    You should notify us as soon as possible if you discover that any goods are faulty goods.
    If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and
    expenses in the event that the goods are not in fact faulty goods.
  16. Returning goods – general
    When you return goods to us for any reason (for example because you have cancelled the contract under the Consumer Contracts
    Regulations or because you think they are defective goods):
     you must ensure that they are properly and securely packaged and labelled with our address;
     you are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you; and
     you are responsible for any damage or loss in transit where you arrange the transport (rather than using our courier).
  17. Force majeure
    We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that
    the failure or delay is caused by circumstances beyond our control.
  18. Limitation of liability
    We shall not be liable to you for any loss or damage:
     where there is no breach of a legal duty owed to you by us or by our employees or agents;
     where such loss or damage is not reasonably foreseeable to us when we accept your order; or
     to the extent that any increase in loss or damage results from breach by you of any term of the contract.
     to the extent that any increase in loss or damage results from breach by you of any term of the contract.
     Our maximum liability to you under the contract shall be twice the value of the goods that you ordered.
     Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent
    misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.
     These terms and conditions do not affect your statutory rights.
  19. Images
    Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.
  20. Law
    These terms and conditions and the contract are subject to English law